Simplify communication by managing customer chats from WhatsApp, marketplaces, and multiple chat apps in one place with Qiscus Omnichannel Chat.
Get Unlimited Service Conversations on WhatsApp!
“We see that Qiscus Omnichannel Chat is very effective in building and increasing engagement with customers and potential customers. In addition, with the Analytics feature, we know more accurately about various things, such as response time and agent performance. Of course, this also really helps us in the process of determining KPIs for the customer service team for the future.“
Drisa Hajar
CCS Team Leader
"Qiscus Omnichannel Chat has been supporting the transformation of the field-selling project in Honda Sales Operation for over a year now. We have observed a decrease in Customer Acquisition Cost with this transformation, and in using Qiscus Omnichannel Chat, we are able to more easily coordinate between dealers and our sales agents."
Thomas Wijayanto
Head of Technology, Honda Sales Operations
Qiscus Omnichannel Chat enables your business to handle customer messages from live chat, WhatsApp, Instagram, TikTok, marketplaces like Tokopedia and Shopee, and more.
Create deeper engagement with customers through virtual face-to-face communication with video calls or engaging in direct discussions using voice calls.
Leverage Robolabs, an AI-powered chatbot, to ensure all common customer inquiries are answered instantly and automatically around the clock.
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Integrate Qiscus Omnichannel Chat and Qiscus Agent Copilot to empower your team to deliver precise and accurate responses to customer inquiries.
Improve message clarity with AI
Leverage AI-suggested answers
Generate chat summaries with AI
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Combine Qiscus Omnichannel Chat with Qiscus Helpdesk to ensure customer issues are well-managed and resolved in a timely manner.
Simplify the process of escalating issues and enable cross-team collaboration to efficiently address customer problems.
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Leverage the Outbound Message feature to deliver important information through WhatsApp and other channels. Ensure your customers receive critical updates promptly, enhancing their trust and satisfaction.
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Integrate customer data from CDP or other systems into Qiscus Omnichannel Chat to help your team identify customers quickly. Deliver personalized and relevant conversations to provide an exceptional customer experience.
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Access all chat metrics, from conversation count to response time, in a unified analytics dashboard.
Evaluate Team Performance in Managing Conversations and Resolving Issues with Actionable Data.
Customer chats can be automatically routed to the appropriate division and distributed according to your team’s workload.
Organize agents into specific divisions, set their access permissions, and control which channels they can use.
Easily deploy a chat widget on your company’s website or app. Customize it effortlessly to suit your needs.
Connect Qiscus Omnichannel Chat to a variety of apps, including CRM, Chatbots, Surveys, and more.
Easily connect Qiscus to other applications with our API and Webhook. Need integration assistance? Our integration team is ready to support your business every step of the way.
Chat with us on WhatsApp or book a demo to explore the features of Qiscus Omnichannel Chat.
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