Qiscus Omnichannel Chat + WhatsApp Business API allow a WhatsApp Business Number to be accessed by multiple agents concurrently. Say goodbye to managing multiple numbers and gadgets.
Human-bot collaboration helps agents to reply to customer queries quickly across various scenarios to increase agent productivity. With Qiscus No-Code ChatBot feature, expect more efficient integration of human-bot collaboration.
Qiscus Omnichannel Chat divides incoming messages evenly to all available agents. Your team will work more optimally and efficiently.
Monitor team performance on the analytics dashboard in Qiscus Omnichannel Chat. Assessment of agent performance becomes more objective and measurable.
Qiscus Omnichannel Chat allows your team to reply to messages via WhatsApp and other chat apps from one place. Agents work more optimally with lesser applications. It's easy to make sure every customer message is attended to.
Qiscus solutions are easy to integrate with other systems. Experience flexible automation for more effective and efficient business processes. The Qiscus Integration Team is always ready to help you create a solution that fits your business.
Explore our documentations to check WhatsApp Business API capabilities.
“After we used WhatsApp Business API from Qiscus, we managed to increase customer satisfaction by up to 80% and we manage to respond to customers more quickly. In addition, customers also gave positive reviews about our customer service performance.”
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A WhatsApp Business account is used as a regular WhatsApp account with a few additional features while WhatsApp Business API is required for WhatsApp Business integration with other applications or systems that allow businesses to do more with WhatsApp.
Currently, to benefit from WhatsApp Business API, businesses must have a legal entity and adhere to WhatsApp’s terms and conditions.
Qiscus provides a WhatsApp broadcast scheduling feature. Contact our team to find out more on how to use it.
If all the required conditions are met, the verification process can be carried out quite quickly within a matter of minutes.
It can be used to send WhatsApp broadcasts as long as the rules set by WhatsApp and Qiscus are adhered to.
We can help Qiscus users apply to WhatsApp. Rewarding the green tick is entirely up to the decision of WhatsApp.