Yunna
CRM Manager, Kino Indonesia
“Customer satisfaction is our key of success, Qiscus helping us to achieve that by providing tools to handle customer request and questions well”
Thomas Wijayanto
Head of Technology, Honda Sales Operation
“Qiscus Multichannel Chat has been supporting the transformation of the field-selling project in Honda Sales Operation for over a year now. We have observed a decrease in Customer Acquisition Cost with this transformation, and in using Qiscus Multichannel Chat, we are able to more easily coordinate between dealers and our sales agents.“
Yulia Anggiarini
Head of CS, Manulife Aset Manajemen Indonesia
“We have been using Qiscus multichannel for a long time and so far it has made our team's job easier in terms of handling customers because we can answer various questions from many channels through a single dashboard. The process of submitting WhatsApp API through Qiscus is also fast and easy because it is fully assisted from the A to Z until we get the green tick (verified) from WhatsApp.”
Nicola Putri
Marketing Manager
“The integration of Qiscus Omnichannel Chat, Messenger API for Instagram, and WhatsApp Business API have helped us handle a large number of customer messages from various channels, especially WhatsApp and Instagram. This solution also contributes to increasing our sales performance by up to 2 times.”
Agustina Rahardjo
Customer Experience and VIP Client Manager
“By using the WhatsApp Business API and Qiscus Omnichannel Chat, administrative processes carried out via WhatsApp are more automated, helping our employees to increase their productivity. Our response time is getting faster because we can access various communication channels in one dashboard.”