with Many Customers
WhatsApp has 2 billion active users in more than 180 countries
68% of customers use WhatsApp for communication and business
98% read rate and 60% click rate of Call to Action (CTA) link of WhatsApp messages
Increase conversion rate bhy up to 112% with WhatsApp
and many more
Qiscus Omnichannel Chat + WhatsApp Business Cloud API allow 1 WhatsApp Business Number to be accessed by many agents simultaneously from different devices wherever and whenever.
No-Code ChatBot features from Qiscus creates an easy integration process for human-bot collaboration. No more missed messages from customers with increased response time.
Qiscus Omnichannel Chat divides incoming messages evenly to all available agents. Your team will work more optimally and efficiently.
Evaluation of agent performance is more objective and measurable with the analytics dashboard on Qiscus Omnichannel Chat.
Qiscus Omnichannel Chat allows you to reply to messages from WhatsApp and 20+ communication channels from one platform. Making Agents work more optimally because they don't need to open many applications, ensuring every customer message is answered properly.
Qiscus Omnichannel Chat can be applied flexibly according to your business model, especially with easy integration of applications such as CRM, payments, surveys and AI.
Explore our documentations to check WhatsApp Business API capabilities.
“After we used WhatsApp Business API from Qiscus, we managed to increase customer satisfaction by up to 80% and we manage to respond to customers more quickly. In addition, customers also gave positive reviews about our customer service performance.”
“From what we have experienced so far, especially from the survey we conveyed to our customers through a tool provided by Qiscus, 99% of our customers are satisfied with our customer service.”
“Qiscus has indeed provided a solution for us. We have received significant help through the services provided by Qiscus particularly during the peak seasons of our operation during Eid Al-Fitr and Eid-Al Adha.”
“Many complaints and problems from the public from various social media channels are resolved faster with one Omnichannel Chat and Robolabs dashboard from Qiscus.”
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Our team will show you how Qiscus can help your business continue to grow.
A WhatsApp Business account is used as a regular WhatsApp account with a few additional features while WhatsApp Business API is required for WhatsApp Business integration with other applications or systems that allow businesses to do more with WhatsApp.
Currently, to benefit from WhatsApp Business API, businesses must have a legal entity and adhere to WhatsApp’s terms and conditions.
Qiscus provides a WhatsApp broadcast scheduling feature. Contact our team to find out more on how to use it.
If all the required conditions are met, the verification process can be carried out quite quickly within a matter of minutes.
It can be used to send WhatsApp broadcasts as long as the rules set by WhatsApp and Qiscus are adhered to.
We can help Qiscus users apply to WhatsApp. Rewarding the green tick is entirely up to the decision of WhatsApp.