Boost your customer support team's productivity with Qiscus Helpdesk. Our intuitive ticketing system and comprehensive knowledge base empower your team to resolve customer issues faster and more efficiently. Streamline support, elevate satisfaction.
Keep every customer issue on track and enhance satisfaction with a helpdesk ticketing system
designed for both efficiency and accountability.
Qiscus Helpdesk delivers a seamless and intuitive ticketing experience. Customers can easily submit tickets, track their status, and review ticket details, ensuring transparency and efficiency.
With the helpdesk ticketing system, customer support teams can utilize the prioritization feature to focus on and resolve high-priority tickets first.
Prioritize customer support tickets by urgency. Our system helps your team quickly identify and resolve critical issues, ensuring no urgent problems are missed.
Maintain accountability and transparency in customer support with a complete ticket history. Every ticket change is recorded, eliminating ambiguity in your customer support process.
Qiscus Helpdesk provides data-driven insights to optimize customer service. Track key metrics like response time and ticket volume to monitor team performance and improve workflow effectiveness.
Streamline support operations with automated ticket handling. Reduce manual workload
and ensure optimal customer service.
Route support tickets with automated assignment. Set up rules based on category, priority, customer information, and more to ensure every ticket reaches the right agent quickly.
Route unresolved tickets to experienced agents or teams with automated escalation. Configure rules based on time or conditions to ensure timely handling and SLA compliance.
Boost customer satisfaction with automated follow-up messages. Set conditions for sending messages and ensure customers feel valued and supported.
Customize your workflows with tag-based automation. Create tags and define automated actions, such as sending notifications to teams when tickets with specific tags are created.
Empower self-service and team efficiency with our Knowledge Base. Fast, efficient access to
information for customers and support teams.
Provide customers with accessible self-service solutions. Our knowledge base allows them to quickly find answers to their problems, anytime, anywhere, without needing to wait.
Provide customers with accessible self-service solutions. Our knowledge base allows them to quickly find answers to their problems, anytime, anywhere, without needing to wait.
Enable customer self-service to reduce ticket volume and free up your support team to focus on complex issues.
Enable customer self-service to reduce ticket volume and free up your support team to focus on complex issues.
Our Knowledge Base helps you avoid confusion and information errors. With a centralized source of information that is easily accessible and updated, you can ensure that your customers and team have access to current information.
Our Knowledge Base helps you avoid confusion and information errors. With a centralized source of information that is easily accessible and updated, you can ensure that your customers and team have access to current information.
Improve your customer experience with an SEO-friendly knowledge base. Making it easy for customers to find answers in search engines boosts your brand and customer satisfaction.
Improve your customer experience with an SEO-friendly knowledge base. Making it easy for customers to find answers in search engines boosts your brand and customer satisfaction.
Integrate with Google Analytics to gain insights and optimize your knowledge base. Track page views and other data to deliver more relevant content and improve self-service.
Integrate with Google Analytics to gain insights and optimize your knowledge base. Track page views and other data to deliver more relevant content and improve self-service.
Effortlessly connect Qiscus Helpdesk with Qiscus Omnichannel Chat, third-party apps,
and other systems via API for streamlined customer support.
Integrate Qiscus Omnichannel Chat effortlessly with Qiscus Helpdesk to handle customer inquiries from WhatsApp and other chat platforms. Convert them into support tickets instantly and ensure every issue is followed up promptly.
Easily connect your favorite apps with pre-built integrations. Enjoy a more efficient workflow with all your tools in sync.
Integrate Qiscus Helpdesk with Qiscus CDP to gain comprehensive customer data. Use customer interaction history to enhance service interactions and personalize customer experiences.
Integrate Qiscus Helpdesk with other applications flexibly according to your business needs with our API and Webhook.