Solve Issues, Reduce
Workload, and Never Miss
a Ticket Again

Boost your customer support team's productivity with Qiscus Helpdesk. Our intuitive ticketing system and comprehensive knowledge base empower your team to resolve customer issues faster and more efficiently. Streamline support, elevate satisfaction.

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Trusted by Thousands of Reputable Companies

Stay On Top of Every Ticket, Delight Every Customer

Keep every customer issue on track and enhance satisfaction with a helpdesk ticketing system
designed for both efficiency and accountability.

Qiscus Helpdesk is easy for your customers to use

Effortless Customer Experience

Qiscus Helpdesk delivers a seamless and intuitive ticketing experience. Customers can easily submit tickets, track their status, and review ticket details, ensuring transparency and efficiency.

Qiscus Helpdesk Seamless Collaboration Between Teams

Prioritize What Matters Most

With the helpdesk ticketing system, customer support teams can utilize the prioritization feature to focus on and resolve high-priority tickets first.

Qiscus Helpdesk Manage Priority of Every Ticket

Manage Ticket Priorities Easily

Prioritize customer support tickets by urgency. Our system helps your team quickly identify and resolve critical issues, ensuring no urgent problems are missed.

Qiscus Helpdesk is equipped with a Complete Recorded Ticket History

Complete and Accessible Ticket History

Maintain accountability and transparency in customer support with a complete ticket history. Every ticket change is recorded, eliminating ambiguity in your customer support process.

Qiscus Helpdesk Optimizes Data-Based Services

Service Optimization Through Data

Qiscus Helpdesk provides data-driven insights to optimize customer service. Track key metrics like response time and ticket volume to monitor team performance and improve workflow effectiveness.

Automated Tickets, Boost Efficiency

Streamline support operations with automated ticket handling. Reduce manual workload
and ensure optimal customer service.

Automated Ticket Assignment

Route support tickets with automated assignment. Set up rules based on category, priority, customer information, and more to ensure every ticket reaches the right agent quickly.
Automatic Ticket Escalation

Route unresolved tickets to experienced agents or teams with automated escalation. Configure rules based on time or conditions to ensure timely handling and SLA compliance.
Follow-Up Automation

Boost customer satisfaction with automated follow-up messages. Set conditions for sending messages and ensure customers feel valued and supported.
Tag-Based Automation

Customize your workflows with tag-based automation. Create tags and define automated actions, such as sending notifications to teams when tickets with specific tags are created.

Empower Customers to Find Solutions, Lighten Your Support Team's Load

Give your customers the power to find solutions on their own with our AI-powered Knowledge Base, which also serves as a reliable, centralized resource for your internal team.

Helpdesk helps provide the best self-service experience

AI-Powered Search Feature

Powered by advanced AI, the Knowledge Base in Qiscus Helpdesk delivers relevant search results. This allows customers to quickly resolve issues independently, eliminating the need to wait for assistance from your support team.

Helpdesk helps reduce customer service workload

Reduce Support Workload

Enable customer self-service to reduce ticket volume and free up your support team to focus on complex issues.

Helpdesk becomes a source of accurate and centralized information

Centralized Information Source

Our Knowledge Base helps you avoid confusion and information errors. With a centralized source of information that is easily accessible and updated, you can ensure that your customers and team have access to current information.

Knowledge base is easy to find in search engines

Boost Online Discovery

Improve your customer experience with an SEO-friendly knowledge base. Making it easy for customers to find answers in search engines boosts your brand and customer satisfaction.

Helpdesk helps understand users with analytics

Gain User Insights with Analytics

Integrate with Google Analytics to gain insights and optimize your knowledge base. Track page views and other data to deliver more relevant content and improve self-service.

Seamless Integration with Your Support Ecosystem

Effortlessly connect Qiscus Helpdesk with Qiscus Omnichannel Chat, third-party apps,
and other systems via API for streamlined customer support.

Qiscus Omnichannel Chat

Integrate Qiscus Omnichannel Chat effortlessly with Qiscus Helpdesk to handle customer inquiries from WhatsApp and other chat platforms. Convert them into support tickets instantly and ensure every issue is followed up promptly.
Qiscus App Center

Easily connect your favorite apps with pre-built integrations. Enjoy a more efficient workflow with all your tools in sync.
Qiscus CDP

Integrate Qiscus Helpdesk with Qiscus CDP to gain comprehensive customer data. Use customer interaction history to enhance service interactions and personalize customer experiences.
API and Webhook

Integrate Qiscus Helpdesk with other applications flexibly according to your business needs with our API and Webhook.

Book a Demo to Discover How Qiscus Helpdesk
Can Enhance Your Business

Please fill out the form below, and we will contact you to schedule a demo. Our team will show you how Qiscus Helpdesk can help you enhance customer satisfaction.

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