Now you can respond to message customers of 20 communication channels only in one platform only.
It's More Convenient to Serve Customers from Their Favorite Channel
Maximize chat app for customer service.
WhatsApp, WeChat, LINE, and Telegram have joined Qiscus Omnichannel Chat. With more than 2 billion users, reaching all your customers will be easy.
Improve brand image with social media.
Improve your company's brand image with maintaining communication through social media. Read and reply message customers via Facebook, Twitter, Instagram, and other social media easily.
Improve marketplace performance via conversation.
Sales and service performance on Shopify, Tokopedia, Lazada, and other marketplaces are more measurable and consistent.
Add in-app chat on your website and mobile app.
Just use asset library Qiscus Omnichannel Chat, which can add live chat, video chat, and in-app chat on your official website. So it will be easier for customers to contact you.
Integrate all your communication channels.
Start from commonly used channels such as Email, Phone, and SMS up to all digital domains such as Google Map, Apple Store, and PlayStore, now you can reach all interactions through Qiscus Omnichannel Chat.
Omnichannel Ecosystem Brings Structured Digital Transformation
One Platform Makes It Easy for Everyone
Increased business profit and brand image, aligned with rising satisfaction among customer
Qiscus Account Manager and Support Team make it an easy business to hit the target
Real-time analytics support next business strategy
Quick response for customers via chatbots with message templates, broadcasts, and many more
Useful broadcasts such as promotions, greetings, and notification
Customer complaints resolved quickly
For Internal Teams
User-friendly application and easy to integrated
Increase productivity with the support of advanced and automatic features
Documentation, training, and other supporting elements
Start with one channel, or integrate all the channels you have now