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SeaBank Maximizes Customer Service with Qiscus Omnichannel Chat
Drisa Hajar
CSS Team leader of SeaBank
Say Goodbye to Customer Service Bottlenecks and Scale Support with AI
Enhance your customer service experience with AI. Robolabs solution helps businesses understand customer needs better and deliver tailored responses, leading to more meaningful engagements.
Trusted by Thousands Reputable Companies
Leverage AI Automation Capabilities to Deliver Seamless Customer Support 24/7
Providing your customers with around-the-clock access to fast and helpful online customer service is crucial for maintaining customer satisfaction. Let Qiscus Robolabs ease your workload in achieving this.
AI-Powered Solutions for Efficiently Handling High Chat Volumes
Ensure exceptional customer service even during peak periods. Robolabs' AI-powered solution delivers timely, efficient responses to every customer interaction, helping you maintain service quality without increasing costs significantly.
Seamlessly Integrate Brand Tone into AI-Driven Conversations
With LLM technology, Qiscus Robolabs delivers relevant responses in a natural conversational style, allowing you to customize responses to ensure consistency with your brand’s character and tone.
Deploy AI Agents Effortlessly with Robolabs
Deploying an AI Agent with Robolabs is simple—no coding skills required. Users can easily configure the system to execute predefined workflows and efficiently manage customer inquiries.
Seamless Integration with Your Existing Systems
Enhance Robolabs’ capabilities by integrating it with your technology stack. This ensures smooth data exchange, enabling AI to provide accurate, relevant responses and create more engaging customer interactions.
Data-Driven Insights for Enhanced AI Performance
Robolabs’ analytics tools provide valuable insights into AI performance. Track key metrics such as response efficiency, handover rates, and customer engagement to continuously refine your automation strategy.
AI-Powered Chat Automation for Diverse Conversational Scenarios
Qiscus provides intelligent AI-powered chat automation solutions designed to accommodate various scenarios. Flexibly choose the AI-driven automation solution that best fits your business needs.
Robolabs Intent Based
A perfectly suited chatbot technology for automating workflows with pre-defined procedures.
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Easy workflow setup
Use the Intent Visual Builder feature with an intuitive interface to set up Robolabs workflows without the need for programming skills.
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Automated handover to agents
Robolabs chatbot can automatically forward customer chats to your team when the conditions you set are met.
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Detect customer response intent
Robolabs can be trained to understand customer responses, allowing it to choose the most suitable automation flow based on the customer's intent.
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Ready-to-use chat templates
We provide a variety of templates in spreadsheet format to quickly set up response chat automation tailored to your business needs.
Robolabs Intent Based
A perfectly suited chatbot technology for automating workflows with pre-defined procedures.
-
Easy workflow setup
Use the Intent Visual Builder feature with an intuitive interface to set up Robolabs workflows without the need for programming skills.
-
Automated handover to agents
Robolabs chatbot can automatically forward customer chats to your team when the conditions you set are met.
-
Detect customer response intent
Robolabs can be trained to understand customer responses, allowing it to choose the most suitable automation flow based on the customer's intent.
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Ready-to-use chat templates
We provide a variety of templates in spreadsheet format to quickly set up response chat automation tailored to your business needs.
Robolabs LLM
Leverages AI technology that can be trained to respond effectively to a wide range of customer chat scenarios.
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Natural conversations in multiple languages
Robolabs LLM can quickly learn from customer chats and provide clear, coherent responses in multiple languages.
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Accurate answers from the right sources
Robolabs LLM can learn from documents, websites, and other information you provide, using them as references to accurately answer customer chats.
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Smart handover to agents
You can customize the persona of Robolabs LLM to match the character you need, ensuring consistency with your brand tone.
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Improve prompt performance with Robolabs insights
Robolabs' LLM technology provides valuable insights into frequently asked questions, enabling you to optimize prompts and information sources for more effective customer interactions.
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Equipped with prompt injection attack prevention
Qiscus has equipped Robolabs LLM with anti prompt injection technology to reduce the risk of fraud or other misuses.
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Streamline business processes with AI-powered automation
Empower your business with AI that seamlessly integrates with your existing processes. Robolabs' user-friendly interface allows you to easily train your AI agent to follow your specific business workflows, ensuring efficiency and consistency.
Robolabs LLM
Leverages AI technology that can be trained to respond effectively to a wide range of customer chat scenarios.
-
Natural conversations in multiple languages
Robolabs LLM can quickly learn from customer chats and provide clear, coherent responses in multiple languages.
-
Accurate answers from the right sources
Robolabs LLM can learn from documents, websites, and other information you provide, using them as references to accurately answer customer chats.
-
Smart handover to agents
You can customize the persona of Robolabs LLM to match the character you need, ensuring consistency with your brand tone.
-
Improve prompt performance with Robolabs insights
Robolabs' LLM technology provides valuable insights into frequently asked questions, enabling you to optimize prompts and information sources for more effective customer interactions.
-
Equipped with prompt injection attack prevention
Qiscus has equipped Robolabs LLM with anti prompt injection technology to reduce the risk of fraud or other misuses.
-
Streamline business processes with AI-powered automation
Empower your business with AI that seamlessly integrates with your existing processes. Robolabs' user-friendly interface allows you to easily train your AI agent to follow your specific business workflows, ensuring efficiency and consistency.
Level Up Your Interactive WhatsApp Chats with Robolabs!
Optimize your WhatsApp customer service strategy with Robolabs. In collaboration with Meta, our platform enables businesses to create interactive experiences that enhance engagement and help customers make informed decisions.
Enhance customer communication by using interactive WhatsApp features
The 'Button' and 'List' functionalities provide a more efficient and engaging experience by simplifying option selection and information navigation. 'Buttons' allow customers to easily choose options (e.g., browsing catalogs, submitting inquiries), while 'Lists' present information in a structured, easy-to-navigate format.
Drive conversions on WhatsApp with interactive experiences
Maximize sales potential on WhatsApp with Carousel. This feature allows businesses to showcase products and services with interactive displays and direct call-to-action buttons for easy transactions and inquiries.
Enhance customer communication by using interactive WhatsApp features
The 'Button' and 'List' functionalities provide a more efficient and engaging experience by simplifying option selection and information navigation. 'Buttons' allow customers to easily choose options (e.g., browsing catalogs, submitting inquiries), while 'Lists' present information in a structured, easy-to-navigate format.
Drive conversions on WhatsApp with interactive experiences
Maximize sales potential on WhatsApp with Carousel. This feature allows businesses to showcase products and services with interactive displays and direct call-to-action buttons for easy transactions and inquiries.
Start Your Journey: Discover the Power of Meaningful Interactions!
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