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Kontak

Bima Sandria

311 posts
Mengenal profiling customer.
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    IInsight

    Profiling Customer: Trik Memahami Pelanggan Lebih Dalam

    • byBima Sandria
    • Published on June 12, 2025
    • Updated on November 21, 2025
    • No comments
    Pelanggan juga ingin diperlakukan layaknya seorang manusia. Interaksi berharga yang dipersonalisasi, mengantisipasi kebutuhan mereka, dan penawaran yang sangat…
    Customer service vs customer experience
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      IInsight

      Customer Service vs Customer Experience: Lebih dari Sekadar Layanan

      • byBima Sandria
      • Published on June 11, 2025
      • Updated on November 18, 2025
      • No comments
      Seberapa jauh Anda memahami customer service dan customer experience? Sebagai manajer customer service, mengenal dua istilah dasar dalam…
      Mengenal personalisasi pelanggan dan perannya dalam bisnis.
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        IInsight

        Personalisasi Pelanggan: Strategi Sajikan Pengalaman Tak Terlupakan

        • byBima Sandria
        • Published on June 9, 2025
        • Updated on August 19, 2025
        • No comments
        Lebih dari sekadar memanggil nama pelanggan dengan benar, pelanggan memiliki ekspektasi layanan pelanggan lebih dari itu. Pengalaman yang…
        Customer self service.
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          IInsight

          Customer Self Service: Konsep, Benefit, dan Strategi Jitu!

          • byBima Sandria
          • Published on June 5, 2025
          • Updated on November 18, 2025
          • No comments
          Sebaik-baiknya layanan pelanggan adalah pelanggan sudah merasa terbantu meski tanpa berinteraksi dengan kita. Bayangkan saja sehari-hari agen hanya…
          Tugas customer service retail.
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            IInsight

            10 Tugas Customer Service Bisnis Retail, Belanja Makin Nyaman

            • byBima Sandria
            • Published on June 4, 2025
            • Updated on November 25, 2025
            • No comments
            Di era sekarang, tugas customer service bisnis retail tidak sekadar melayani di toko namun membangun pengalaman pelanggan berkesan…
            Program loyalitas pelanggan.
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              IInsight

              Program Loyalitas Pelanggan: Pengertian, Jenis Program, dan Contohnya

              • byBima Sandria
              • Published on June 2, 2025
              • Updated on November 19, 2025
              • No comments
              Membangun hubungan yang kuat dengan pelanggan adalah kunci untuk menciptakan kepuasan dan loyalitas jangka panjang. Salah satu strategi…
              Tugas customer service hotel.
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                IInsight

                11 Tugas Customer Service Hotel, Ciptakan Pengalaman Berkesan

                • byBima Sandria
                • Published on May 28, 2025
                • No comments
                Bayangkan hotel Anda dikenal bukan hanya karena fasilitasnya yang mewah, tetapi juga karena layanan pelanggannya yang proaktif, responsif,…
                Tugas customer service bank.
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                  IInsight

                  10 Tugas Customer Service Bank, Prioritaskan Semua Nasabah

                  • byBima Sandria
                  • Published on May 26, 2025
                  • Updated on November 25, 2025
                  • No comments
                  Pernahkah Anda merasa bahwa tugas customer service bank sering dianggap sebatas menjawab pertanyaan nasabah? Padahal kenyataannya jauh lebih…
                  Tugas customer service rumah sakit.
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                    IInsight

                    9 Tugas Customer Service Rumah Sakit, Utamakan Empati

                    • byBima Sandria
                    • Published on May 26, 2025
                    • Updated on December 12, 2025
                    • No comments
                    Kondisi gawat darurat bisa terjadi kapan saja, kesigapan garda depan rumah sakit yakni customer service menjadi krusial. Tugas…
                    Problem solving dan decision making dalam layanan pelanggan.
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                      IInsight

                      Menguasai Problem Solving dan Decision Making, Tips Customer ServiceĀ 

                      • byBima Sandria
                      • Published on May 23, 2025
                      • Updated on May 23, 2025
                      • No comments
                      Salah menangani masalah pelanggan dapat berakibat fatal. Maka dari itu mempelajari apa itu problem solving dan decision making…

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