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Browsing Tag

AI Customer Service

5 posts
Virtual Assistants vs Agentic Assistants
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    IInsight

    Virtual Assistants vs Agentic Assistants: Mana yang Paling Dibutuhan Bisnis?

    • byAnggun Puspa Mahareja
    • Published on June 18, 2025
    • No comments
    Dalam beberapa tahun terakhir, artificial intelligence telah menjadi komponen penting dalam berbagai aspek kehidupan sehari-hari dan bisnis. Di…
    Inovasi AI dalam Customer Service
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      IInsight

      Dari Chatbot hingga Agent Copilot: 10 Inovasi AI dalam Customer Service 

      • byAnggun Puspa Mahareja
      • Published on June 4, 2025
      • Updated on December 3, 2025
      • No comments
      Apa jadinya jika setiap interaksi dengan pelanggan terasa seperti berbicara dengan konsultan pribadi? Inilah janji kecerdasan buatan dalam…
      AI customer service.
      Read More
        IInsight

        AI Customer Service: Bagaimana Teknologi Mengubah Layanan Pelanggan

        • byBima Sandria
        • Published on February 12, 2025
        • Updated on October 23, 2025
        • No comments
        Seberapa besar dampak artificial intelligence (AI) untuk customer service? AI customer service hadir sebagai sebuah keresahan dan solusi…
        Conversational AI.
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          IInsight

          Conversational AI: Cara Kerja dan Pentingnya dalam Customer Service

          • byAnggun Puspa Mahareja
          • Published on February 10, 2025
          • Updated on December 3, 2025
          • No comments
          Dunia semakin terhubung, termasuk dalam layanan pelanggan di semua lini bisnis. Conversational AI menjadi solusi utama untuk memberikan…
          AI Agent Memory
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            IInsight

            Mengenal AI Agent Memory: Teknologi yang Membuat AI Jadi Lebih ‘Manusiawi’

            • byAngeline Lydia Kojansow
            • Published on January 31, 2025
            • Updated on March 3, 2025
            • No comments
            Dalam dunia bisnis yang semakin kompetitif, pengalaman pelanggan menjadi faktor kunci dalam membangun loyalitas. Pelanggan ingin merasa dihargai,…
            Picture of Qiscus's Logo - Chat SDK for Mobile and Websites

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