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Kontak

Month: June 2025

24 posts
LLM untuk Customer Support
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    IInsight

    Revolusi Layanan Pelanggan: LLM untuk Customer Support

    • byAnggun Puspa Mahareja
    • Published on June 30, 2025
    • Updated on December 10, 2025
    • No comments
    Metode customer support tradisional sering menghadapi beberapa tantangan serius seperti waktu respons yang lambat, kualitas jawaban yang tidak…
    LLM untuk automasi customer support.
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      IInsight

      5 Cara Automasi Customer Support dengan LLM

      • byAnggun Puspa Mahareja
      • Published on June 26, 2025
      • Updated on October 23, 2025
      • No comments
      Automasi customer support dengan LLM kini menjadi solusi efektif untuk menyederhanakan proses dukungan pelanggan, mengurangi biaya, dan meningkatkan…
      Human In The Loop LLM
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        IInsight

        Human-in-the-Loop: Pilar Penting dalam Training Bot Robolabs LLM

        • byAnggun Puspa Mahareja
        • Published on June 26, 2025
        • No comments
        Jika Anda ingin meningkatkan kinerja bisnis dengan bantuan AI, Anda tidak sendirian. Chatbot berbasis AI kini menjadi salah…
        Program loyalty.
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          IInsight

          10 Strategi Program Loyalty, Fondasi Retensi Pelanggan

          • byBima Sandria
          • Published on June 25, 2025
          • Updated on June 26, 2025
          • No comments
          Banyak bisnis fokus pada akuisisi, tetapi seringkali melupakan pentingnya menjaga hubungan dengan pelanggan yang sudah ada. Mengapa pelanggan…
          WhatsApp loyalty program.
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            IInsight

            WhatsApp Loyalty Program: Solusi Tingkatkan Loyalitas Pelanggan

            • byBima Sandria
            • Published on June 24, 2025
            • Updated on November 26, 2025
            • No comments
            Pernahkah Anda terpikirkan jika WhatsApp bisa menjadi platform loyalty program yang potensial? Bayangkan jika bisnis Anda bisa melacak…
            Jadwal shift kerja customer service.
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              IInsight

              8 Langkah Merancang Jadwal Shift Kerja Customer Service yang Efisien

              • byBima Sandria
              • Published on June 23, 2025
              • Updated on November 20, 2025
              • No comments
              Jadwal shift kerja customer service yang buruk akan berdampak pada pembengkakan biaya operasional dan kualitas layanan yang menurun.…
              Jenjang karir customer service
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                IInsight

                Jenjang Karir Customer Service: Dari General sampai Spesialis

                • byBima Sandria
                • Published on June 23, 2025
                • Updated on November 20, 2025
                • No comments
                Sebagai manajer customer service, Anda pasti pernah mendengar jika agen customer service merasa tidak memiliki jenjang karier. Ini…
                Chatbot customer service terbaik.
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                  IInsight

                  12 Chatbot Customer Service Terbaik, Utamakan Dukungan AI

                  • byBima Sandria
                  • Published on June 20, 2025
                  • Updated on November 20, 2025
                  • No comments
                  Tingginya volume pertanyaan pelanggan, keterbatasan jumlah agen, serta ekspektasi pelanggan terhadap layanan 24/7 yang cepat sering membuat kewalahan.…
                  Chatbot vs live chat
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                    IInsight

                    Chatbot vs Live Chat, Mana yang Lebih Unggul?

                    • byBima Sandria
                    • Published on June 18, 2025
                    • Updated on November 20, 2025
                    • No comments
                    Chatbot vs live chat, di era serba cepat dan respons instant 24/7 mana yang paling cocok untuk bisnis…
                    Virtual Assistants vs Agentic Assistants
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                      IInsight

                      Virtual Assistants vs Agentic Assistants: Mana yang Paling Dibutuhan Bisnis?

                      • byAnggun Puspa Mahareja
                      • Published on June 18, 2025
                      • No comments
                      Dalam beberapa tahun terakhir, artificial intelligence telah menjadi komponen penting dalam berbagai aspek kehidupan sehari-hari dan bisnis. Di…

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