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Kontak

Bima Sandria

382 posts
Kumpulan contoh dialog komplain pelanggan dan cara menjawabnya dengan benar!
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    IInsight

    Contoh Dialog Komplain Pelanggan: WhatsApp, Live Chat, Email, dan Media Sosial

    • byBima Sandria
    • Published on May 22, 2026
    • No comments
    Contoh dialog komplain pelanggan yang tepat bisa menjadi perbedaan antara pelanggan yang kecewa lalu pergi dan pelanggan yang…
    Penjelasan lengkap mengenai omnichannel customer engagement.
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      IInsight

      Omnichannel Customer Engagement: Dari Strategi ke Eksekusi

      • byBima Sandria
      • Published on May 21, 2026
      • Updated on May 22, 2026
      • No comments
      Omnichannel customer engagement dimulai dari satu pertanyaan sederhana: apakah pelanggan Anda merasa dikenal, atau merasa mengulang dari awal…
      Pelajari selengkapnya apa itu customer tiers.
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        IInsight

        Customer Tiers: Panduan Membagi Pelanggan Berdasarkan Nilai

        • byBima Sandria
        • Published on May 20, 2026
        • Updated on May 22, 2026
        • No comments
        Customer tiers menjadi pembahasan yang semakin relevan saat portofolio pelanggan tumbuh tapi kapasitas tim customer service tidak ikut…
        Penjelasan lengkap mengenai customer base.
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          IInsight

          Customer Base: Pengertian, Manfaat, dan Strategi Membangunnya

          • byBima Sandria
          • Published on May 19, 2026
          • Updated on May 20, 2026
          • No comments
          Customer base adalah salah satu aset bisnis yang paling sering dikerjakan tapi paling jarang diukur dengan serius. Banyak…
          Contoh percakapan customer service dengan pelanggan.
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            IInsight

            Contoh Percakapan Customer Service: Untuk Segala Situasi

            • byBima Sandria
            • Published on May 18, 2026
            • Updated on May 20, 2026
            • No comments
            Contoh percakapan customer service dengan pelanggan yang buruk tidak hanya menghasilkan satu pelanggan yang kecewa. Di era media…
            SOP customer service rumah sakit.
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              IInsight

              SOP Customer Service Rumah Sakit: Panduan Lengkap Layanan

              • byBima Sandria
              • Published on May 11, 2026
              • Updated on May 18, 2026
              • No comments
              SOP customer service rumah sakit yang hanya mengatur interaksi tatap muka di lobi sudah tidak cukup. Pasien menghubungi…
              SOP customer service bank.
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                IInsight

                SOP Customer Service Bank: Panduan Lengkap

                • byBima Sandria
                • Published on May 10, 2026
                • Updated on May 12, 2026
                • No comments
                Seorang nasabah menelepon untuk memblokir kartu yang hilang. Agen pertama memberi instruksi A. Nasabah menelepon kembali, agen kedua…
                Penjelasan lengkap mengenai cara approach customer.
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                  IInsight

                  10 Cara Approach Customer yang Tepat dan Efektif

                  • byBima Sandria
                  • Published on May 9, 2026
                  • Updated on May 12, 2026
                  • No comments
                  Cara approach customer yang tepat menentukan apakah sebuah peluang bisnis berlanjut atau berakhir di percakapan pertama. Produk bagus,…
                  Penjelasan lengkap tentang WhatsApp Katalog.
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                    IInsight

                    WhatsApp Katalog Bisnis: Cara Membuat dan Strategi Optimasinya

                    • byBima Sandria
                    • Published on May 8, 2026
                    • Updated on May 18, 2026
                    • No comments
                    WhatsApp katalog sudah terpasang di akun bisnis Anda, tapi penjualan tidak bergerak. Produk sudah difoto, deskripsi sudah diisi,…
                    Penjelasan lengkap mengenai service orientation.
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                      IInsight

                      Service Orientation: Karakteristik dan Strategi Implementasi

                      • byBima Sandria
                      • Published on May 7, 2026
                      • Updated on May 11, 2026
                      • No comments
                      Service orientation yang lemah tidak selalu terlihat dari keluhan pelanggan. Kadang wujudnya lebih halus: agen CS menjawab sesuai…

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