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Kontak

Bima Sandria

325 posts
Tugas customer service di industri telekomunikasi.
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    IInsight

    9 Tugas Customer Service di Industri Telekomunikasi

    • byBima Sandria
    • Published on January 29, 2026
    • Updated on January 30, 2026
    • No comments
    Tugas customer service telekomunikasi sejatinya adalah menjual kepercayaan, bukan sekadar menangani keluhan. Di tengah persaingan provider yang ketat,…
    Sistem manajemen antrean.
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      IInsight

      Sistem Manajemen Antrean Digital: Pangkas Waktu Tunggu

      • byBima Sandria
      • Published on January 28, 2026
      • No comments
      Antrean yang kacau berpotensi menurunkan produktivitas agen dan kepuasan pelanggan. Mengadopsi sistem manajemen antrean yang sesuai adalah strategi…
      Cara menjaga keamanan data pada customer service.
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        IInsight

        10 Cara Menjaga Keamanan Data pada Customer Service

        • byBima Sandria
        • Published on January 27, 2026
        • No comments
        Memahami cara menjaga keamanan data customer service bukan lagi sekadar pelengkap operasional, melainkan fondasi utama untuk membangun kepercayaan…
        Tips menangani komplain publik di media sosial.
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          IInsight

          10 Tips Menangani Komplain Publik di Media Sosial, Jaga Reputasi

          • byBima Sandria
          • Published on January 26, 2026
          • Updated on January 27, 2026
          • No comments
          Memahami tips menangani komplain publik di media sosial adalah langkah krusial bagi setiap bisnis yang ingin menjaga reputasi…
          Cara evaluasi customer service.
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            IInsight

            10 Cara Evaluasi Customer Service, Cegah Testimoni Negatif!

            • byBima Sandria
            • Published on January 23, 2026
            • Updated on January 29, 2026
            • No comments
            Satu interaksi buruk bisa menghancurkan loyalitas pelanggan, itulah mengapa memahami cara evaluasi customer service secara mendalam adalah kunci…
            Penjelasan lebih lengkap tentang brand advocate.
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              IInsight

              Brand Advocate: Mengubah Pelanggan Loyal Menjadi Pendukung Brand

              • byBima Sandria
              • Published on January 22, 2026
              • No comments
              Brand advocate adalah jawaban atas tantangan bisnis yang semakin sulit membangun kepercayaan lewat promosi. Banyak brand sudah aktif…
              Mengenal lebih dalam apa itu loyal customer.
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                IInsight

                Loyal Customer: Fondasi Kepercayaan Dan Retensi Pelanggan

                • byBima Sandria
                • Published on January 21, 2026
                • Updated on January 21, 2026
                • No comments
                Loyal customer adalah tipe pelanggan yang paling diincar semua bisnis namun paling sulit dipertahankan. Banyak perusahaan berhasil mendatangkan…
                Mengenal apa itu customer delight.
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                  IInsight

                  Customer Delight: Lebih dari Sekadar Kepuasan Pelanggan

                  • byBima Sandria
                  • Published on January 20, 2026
                  • Updated on January 21, 2026
                  • No comments
                  Customer delight adalah konsep yang sering dibicarakan, tetapi jarang benar-benar diterapkan secara konsisten. Banyak bisnis merasa sudah memuaskan…
                  Customer first.
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                    IInsight

                    Customer First: Menyatukan Kecepatan, Konteks, dan Konsistensi Layanan

                    • byBima Sandria
                    • Published on January 19, 2026
                    • Updated on January 21, 2026
                    • No comments
                    Customer first sering diklaim sebagai nilai bisnis, tapi pelanggan tetap merasa tidak diprioritaskan. Respon lambat, layanan terputus, dan…
                    Customer value proposition.
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                      IInsight

                      Customer Value Proposition: Panduan Strategi & Eksekusi

                      • byBima Sandria
                      • Published on January 16, 2026
                      • Updated on January 20, 2026
                      • No comments
                      Customer value proposition sering terdengar sederhana, tetapi banyak bisnis gagal merumuskannya dengan tepat. Akibatnya, produk terasa mirip dengan…

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